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IT-AV-UC

IT Services

Microsoft 365 (formerly Office 365) Solutions

  • Licensing & Setup

    • Microsoft 365 Business Standard, Basic, and Premium plans, as well as Enterprise E3, F3, E5 licenses.

    • User provisioning, configuration, and ongoing support.

  • Productivity Tools

    • Word, Excel, Outlook, PowerPoint, Teams, OneDrive, and SharePoint setup.

  • Cloud Integration

    • File sharing, real-time collaboration, and secure cloud storage.

Corporate Email Address Administration

  • Professional Email Setup

    • Branded email addresses (e.g., yourname@yourcompany.com).

    • Domain registration and DNS configuration.

  • Ongoing Email Management

    • New user setup, alias management, distribution groups.

    • Troubleshooting and migration support.

  • Spam & Phishing Protection

    • Built-in Microsoft Defender or advanced third-party filtering.


Corporate Website Services

  • Website Design & Development

    • Business websites, landing pages, and CMS-based platforms.

  • Domain & Hosting Management

    • Domain registration, SSL certificates, email routing, and hosting setup.

  • Maintenance & Security

    • Content updates, uptime monitoring, and website firewall protection.

Business IT Services

  • Device Servicing

    • Troubleshooting, upgrades, and maintenance of desktops, laptops, and mobile devices.

    • Support for Windows, macOS, and mixed environments.

  • Company-Wide Virus Protection

    • Deployment of enterprise-grade antivirus and anti-malware software.

    • Real-time protection, threat monitoring, and regular updates.

  • Personalized Email Security

    • Enhanced filtering for executive accounts.

    • Anti-spoofing, DKIM/SPF/DMARC enforcement.

    • Add-on protection for phishing, and impersonation threats.

  • Backup Solutions

    • Cloud-based backups for critical business data.

    • Microsoft 365 backup (email, SharePoint, OneDrive).

    • Scheduled backups, versioning, and data recovery.



Networking

  • Routers
    Configuration and management of business-class routers for secure internet access and network routing.

  • Switches
    Installation and optimization of managed/unmanaged switches for efficient local network connectivity.

  • Gateways
    Deployment of security and communication gateways for firewall protection, VPN access, and traffic control.

  • Access Points (Business-Grade Wi-Fi)

  • High-performance wireless access points for fast, reliable, and scalable Wi-Fi across offices, warehouses, or campuses.

Cybersecurity Services

  • Zero Trust Network Access (ZTNA)

  • Network Security

  • Remote Office Cluster Security

  • Cloud VPN

  • Cloud Firewall

  • Secure Web Gateway

  • Cloud App Security

Audio and Video

Displays
  • TV's
  • Wall-mounted flat panels
  • Digital signage
  • Video walls (commercial use)

Projectors
  • Home theater projectors
  • Conference room projection systems
  • Ceiling-mounted installations

Sound Systems
  • Residential multi-room audio
  • Commercial PA and background music systems
  • Outdoor speaker installations

Surveillance Systems
  • Indoor and outdoor security cameras
  • NVR and DVR systems
  • Remote viewing and mobile access
  • Motion detection and alerts


Unified Communications - Business Phone System

Cloud-Based PBX

Hosted phone system featuring call routing, voicemail, call forwarding, and auto attendants, all managed from a secure cloud environment.


User Extensions

Dedicated extensions with voicemail, call logs, and advanced call handling settings.


Call Features & Add-ons

Auto Attendant
Custom voice menus that greet and route callers to the appropriate department or team.


Hardware & Setup

Wired or Wireless Desk Phones
Deployment of business-class phones with on-site or remote provisioning. Ideal for fixed office setups or mobile/remote users.


Mobile & Desktop App Access

Make and receive calls, view call history, and join meetings from smartphones or desktops. Compatible with iOS, Android, Windows, and macOS


Administration & Support

Corporate Caller ID (CNAM) & Direct Dial (DID)
Each user can receive a branded caller ID and direct phone number.


Number Porting

Hassle-free transfer of existing phone numbers with minimal downtime.


E911 & Regulatory Compliance

Fully compliant with Enhanced 911 services, HIPAA, STIR/SHAKEN, and 10DLC messaging rules.


Ongoing Support

Technical support for system management, user training, and troubleshooting.

Call Recording

Optional recording for compliance, quality assurance, and training purposes.


SMS & MMS Messaging

Business-grade texting for customer engagement via SMS and MMS.

Registration required (10DLC or Toll-Free registration) to comply with carrier policies.


Fax-to-Email

Receive and send faxes digitally using your email inbox, no physical fax machine required.


Video Conferencing

High-Quality Video Meetings

HD conferencing with screen sharing and collaboration tools—perfect for team huddles, virtual appointments, and client presentations.

*Can be enabled or disabled based on your organization’s preferences.


Multiple Integrations

CRM & Productivity Platforms

Collaboration & Help Desk Tools


Microsoft Teams Integration 

Seamless Calling Experience in Teams

Make and receive business calls directly inside Microsoft Teams integration.

Leverages Teams as your central hub for calling, chat, and meetings, no need to toggle between apps.

Maintain full PBX functionality (e.g., call queues, auto attendants) within the Teams environment.

Supports voicemail, presence, and shared line appearances directly within Teams