Effective Date: June 2018

Last Updated: August 2025

Jnoc Production LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, e-commerce store, IT services, and telecommunications/UCaaS offerings (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number, billing/shipping address.
• Payment information (processed securely via third-party providers).
• Account login credentials are required when you create an account with us.

b. Technical Information

• IP address, browser type, and operating system.
• Device identifiers and usage data.
• Cookies and tracking data for analytics and website functionality.

c. Service-Specific Information

• E-commerce: Purchase history, product preferences.
• IT Services: We receive system details for support, troubleshooting, or managed services.
• UCaaS/Telecom: Call records, SMS/MMS logs, voicemail recordings, and service usage data (in compliance with FCC CPNI regulations).

2. How We Use Your Information

We use your information to:

• Process and fulfill e-commerce orders.
• Provide IT services and technical support.
• Deliver telecom/UCaaS services (calls, messaging, conferencing).
• Comply with FCC and regulatory obligations (e.g., E911, CPNI).
• Improve our Services, personalize customer experience, and analyze usage.
• Send invoices, service updates, promotions, or security notices.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with:

• Service Providers: Payment processors, shipping carriers, telecom carriers, and trusted IT partners.
• Regulatory Authorities: When required by law (e.g., FCC, law enforcement, subpoenas).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

4. Telecommunications and CPNI Compliance

For telecom/UCaaS services, we comply with FCC regulations regarding Customer Proprietary Network Information (CPNI):

• We only use call detail records, usage data, and account information to provide services or as required by law.
• We will not share CPNI with third parties without your consent unless required by law.
• We protect access to CPNI through authentication and secure systems.

5. Data Retention

• E-commerce: Order and payment records are retained as required for accounting and tax purposes.
• IT Services: Technical data is retained only as long as necessary for the delivery of services.
• Telecom: Call records and logs are retained in accordance with regulatory and carrier requirements.

6. Security

We use industry-standard security measures (encryption, firewalls, access controls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data.
• Opt out of marketing communications.
• Restrict or object to certain types of data processing.
• Request a copy of your data.

To exercise these rights, contact us at info@jnocproduction.com

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for:

• Website functionality.
• Analytics and performance monitoring.
• Personalized content and ads (if applicable).

You can turn off cookies in your browser settings, but some features may not function properly.

9. Children’s Privacy

Our Services are not directed toward children under 13. We do not knowingly collect data from children. If we discover that a child’s information has been collected, we will delete it.

10. International Users

If you access our Services from outside the United States, you consent to your data being processed and stored in the U.S. under U.S. laws.

11. Updates to Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Updates will be posted on our website, accompanied by a new “Last Updated” date. Continued use of our Services indicates acceptance of changes.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

Jnoc Production LLC

📧 Email: info@jnocproduction.com

📞 Phone: (817) 750-0007

 P.O. Box 833, Keene, TX 76059