Welcome to the Jnoc Production LLC FAQ Center. Here you’ll find answers to the most common questions about our e-commerce store, IT services, and UCaaS/telecom offerings.

🛒 E-Commerce & Online Store

Q1: How do I place an order?

You can browse our online catalog, add items to your cart, and proceed to checkout. Once payment is confirmed, you’ll receive an order confirmation email.

Q2: What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

Q3: How long does shipping take?

Shipping typically takes 3–7 business days within the U.S. Delivery times may vary depending on your location and product availability.

Q4: Can I return or exchange a product?

Yes, eligible items can be returned within 30 days of delivery if unused and in original packaging. Please see our Return & Refund Policy for details.

Q5: Do you ship internationally?

We primarily ship within the U.S. currently. For international orders, please get in touch with us to confirm availability.

💻 IT Services

Q6: What IT services do you provide?

We offer consulting, system installation, managed IT services, networking, and technical support for businesses and individuals.

Q7: Do you provide remote support?

Yes, we provide both remote and on-site support depending on your needs and location.

Q8: Are IT service fees refundable?

Completed IT service fees are non-refundable. Prepaid services canceled before delivery may be eligible for partial refunds under certain conditions.

Q9: How do I request support?

You can request support through our Contact page, by Email, or by Phone. We’ll create a support ticket and assign a technician.

📞 UCaaS & Telecom Services

Q10: What is UCaaS?

UCaaS (Unified Communications as a Service) offers a comprehensive solution that combines cloud-based phone systems, messaging, video conferencing, and collaboration tools in one platform.

Q11: Do you support number porting?

Yes, we follow FCC guidelines for number porting. The process may take a few business days, depending on your carrier.

Q12: What fees should I expect with telecom services?

In addition to service charges, you may see regulatory fees (e.g., USF, TRS, E911) and carrier surcharges on your invoice.

Q13: Can I cancel my UCaaS service at any time?

You may cancel with written notice as outlined in your service contract. Refunds are not issued for partial billing cycles.

Q14: Do you offer call recording?

Yes, call recording is available. However, you are responsible for complying with state and federal consent laws.

🔒 Privacy & Security

Q15: How is my personal data protected?

We use encryption, secure servers, and access controls to protect your data. We comply with FCC CPNI regulations for telecom services.

Q16: Do you share my information with third parties?

No, we do not sell your information. Data is only shared with trusted service providers or regulators as required by law.

Q17: Can I request my data to be deleted?

Yes, you can submit a request to access, update, or delete your personal data by contacting us at info@jnocproduction.com

📦 General Questions

Q18: Where is Jnoc Production LLC located?

We are based in the United States. To contact us, please see our Contact Us page.

Q19: How do I contact customer support?

You can reach us via Email at info@jnocproduction.com, by Phone at (817) 750-0007, or through our Contact form.

Q20: Do you work with both businesses and individuals?

Yes. We serve small businesses, organizations, and residential clients with IT, Audio, Video, and telecom services, as well as retail customers through our online store.